Terms of Service
Last updated: December 29, 2025
1. Agreement to Terms
Welcome to Calvio. These Terms of Service ("Terms") govern your access to and use of the Calvio application and services. By accessing or using Calvio, you agree to be bound by these Terms.
Calvio is owned and operated by Sys Gear, a Canadian registered company (NEQ: 2270938857). If you do not agree to these Terms, please do not use our services.
2. Description of Services
Calvio is a comprehensive mental wellness application designed for teens and young adults. Our services include:
- Mood Tracking: Daily mood check-ins with activity logging and pattern analysis
- AI Wellness Companion: Conversational AI support for mental health guidance
- Mindfulness Exercises: Guided breathing exercises, meditations, and body scans
- CBT Hub: Cognitive Behavioral Therapy tasks, journaling, and goal setting
- Sleep Coach: Sleep tracking and improvement recommendations
- Crisis Support: Emergency contacts management and location-based crisis hotlines
- Progress Analytics: Activity heatmaps, streaks, achievements, and wellness insights
- Community Features: Connect with others on similar wellness journeys
- Expert Learning: Educational content about mental health topics
- Multilingual Support: Available in English, French, Spanish, Portuguese, and German
- Dark/Light Themes: Customizable appearance for comfortable use
3. Intellectual Property Rights
Important Notice
All content, features, and functionality of Calvio are owned by Sys Gear, a Canadian registered company (NEQ: 2270938857).
This includes, but is not limited to:
- The Calvio name, logo, and brand identity
- All software, code, and technical infrastructure
- User interface designs and visual elements
- Written content, including guides and educational materials
- Audio content, including meditation guides and soundscapes
- AI models, algorithms, and proprietary technologies
- Database structures and compiled data
These materials are protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit any of our content without prior written permission from Sys Gear.
4. User Accounts
When you create an account with us (via email or Google OAuth), you must provide accurate, complete, and current information. You are responsible for:
- Safeguarding your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
- Ensuring you meet the minimum age requirements (13+ years old)
5. Acceptable Use
You agree not to use Calvio to:
- Violate any applicable laws or regulations
- Infringe upon the rights of others
- Transmit harmful, offensive, or inappropriate content
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt our services
- Use automated systems to access our services without permission
- Collect or harvest user data without consent
- Impersonate others or misrepresent your affiliation
- Misuse the AI companion or crisis support features
6. Health Disclaimer
Important Health Notice
Calvio is designed to support mental wellness and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of qualified health providers with any questions you may have regarding mental health conditions. If you are experiencing a mental health crisis, please contact emergency services or a crisis helpline immediately.
7. Subscription and Payments
Calvio offers both free and premium subscription plans:
- Free Plan: Basic features with limited access
- Premium Plans: Full access to all features with monthly ($9.99 USD/month) or annual ($99.99 USD/year) billing
Billing Currency: All prices and payments are processed in United States Dollars (USD).
For premium subscriptions:
- Payment is charged at the beginning of each billing cycle
- Subscriptions automatically renew unless cancelled
- You may cancel at any time; access continues until the end of the billing period
- New subscribers receive a 7-day free trial period
- Prices may change with reasonable notice
Refund Policy
No refunds will be issued after 7 days from the date of sign-up or first usage of paid features, whichever occurs first. Within the first 7 days, you may request a full refund by contacting our support team at support@calvio.ca. After this period, all payments are final and non-refundable. We encourage users to take advantage of the free trial period to evaluate our services before committing to a paid subscription.
8. User Content
You retain ownership of content you create within Calvio (such as journal entries, mood logs, CBT exercises, and AI chat conversations). By using our services, you grant us a limited license to store, process, and display your content solely for the purpose of providing our services to you.
We respect your privacy and will not share your personal content with third parties except as described in our Privacy Policy.
9. Limitation of Liability
To the maximum extent permitted by law, Sys Gear and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits, data, or goodwill
- Service interruption or system failure
- Errors or omissions in content
- Any damages arising from your use of the service
10. Indemnification
You agree to indemnify, defend, and hold harmless Sys Gear, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of Calvio or violation of these Terms.
11. Termination
We may terminate or suspend your account and access to Calvio at our sole discretion, without notice, for conduct that we believe:
- Violates these Terms or applicable laws
- Is harmful to other users or third parties
- Is fraudulent or deceptive
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Canada and the Province of Quebec, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of Quebec, Canada.
13. Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of Calvio after changes constitutes acceptance of the new Terms.
14. Contact Information
For questions about these Terms of Service, please contact us:
Sys Gear
NEQ: 2270938857
Canada
legal@calvio.ca